Support

Our Guiding Principles for Customer Success

Ensuring a stellar customer experience is inherent in everything we do at WebFilings. Your ultimate success in completing your filings is directly related to how well we’ve supported you through the process. This is also how we gauge our success as a company.

These Guiding Principles reflect our core values and drive our day-to-day customer support interactions.

Understanding and Empathy

• WebFilings is an extension of our customer’s reporting team.
• Our success is gauged by how well we understand and empathize with our customers.

Focus

• Our focus on eliminating customer pain points drives the WebFilings product.
• Our singular belief is that there is a way to dramatically improve our customers’ filing process.
• WebFilings will empower our customers by giving them the tools they need to succeed.

Commitment

• WebFilings will grow as a company through our commitment to total customer satisfaction.
• WebFilings customer service is our “core competency”.
• Bottomline: WebFilings is accountable for our customer’s success in completing their filings as planned.

Customer Service

Our Iowa and U.S.-based customer success team is always on call, 24x7x365, because customer communication and account management are our top priorities.

Contact WebFilings

If you are a WebFilings customer and have a question about our solution, please complete the following form or call toll free: (800) 706-6526.